Level of customer satisfaction in school

The types and designs of questionnaires that are used depend on the studies that have been carried out. It takes a certain type of person to withstand the sometimes grueling work that goes on in the customer service world.

Level of Satisfaction of NDDU students Essay

Recently, it has been argue that satisfaction generally viewed as a broader concept and service quality is a component of satisfaction. Recent research shows that in most commercial applications, such as firms conducting customer surveys, a single-item overall satisfaction scale performs just as well as a multi-item scale.

Through which, this study will formulate a research to improve the school meals, services and cleanliness upon the perception of NDDU students concerning to the food meals served by those school cafeterias.

Target Population The population sample was drawn from among non-teaching, teaching staff and students. The second level of customer service moves beyond mere survival, building a measure of customer loyalty and giving an edge over the competitors. The organizations realize that customer is the essential elements to keep their business running as completion are getting more intense.

Consumers are increasingly demanding a higher level of service and firms are recognizing more and more the critical role service plays in their ultimate success.

To Determine the Level of Customer Satisfaction in Daystar University Cafeteria

In the study, respondents were asked to evaluate their experience with both products, along seven points within these four items: In other world, validity is the degree to which results obtained from the analysis of the data actually represents the phenomenon under the study. Similarly, district schools of choice also are tuition-free but cannot operate in competition with assigned-district schools unless school boards specifically allow them.

As discussed above one should be aware customers might not always explicitly specify all aspects of the product. Joyce Ndegwa, who has always been there to provide continuous guidance, advice and generous amount of time in helping to complete this research.

No wonder it brings a smile to their face. The differences in reported levels of satisfaction between charter and assigned-district schools are wider among Asian and white families, too: Perceived product performance is considered as an important construct due to its ability to allow making comparisons with the expectations.

This enables the supplier to raise prices and thus improve profit margins. Student Non-teaching staffTeaching staff 2. The researcher requested the permission from and approval of the adviser and the collage dean in order to have the questionnaires be distributed.

There are four levels of customer satisfaction, all based on the degree to which meet customer expectations.

This customer service level achieved by the seller determines the satisfaction level attained by the buyer of the goods or services.

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Reganit, EdD This descriptive measure will be employed in determining the typical assessment of the respondents on the Level of Satisfaction of NDDU Students in Canteen in terms of Canteen Service and Cleanliness, age, gender, course, year level and allowance per week.

The study conducted within the year two thousand thirteen to two thousand fourteen White and Asian families are clearly more satisfied with their charter schools than African American families, and somewhat more satisfied than Hispanic families.

The greater your success in delighting your customers and providing good customer service, the greater success you will enjoy in your business.

The second level of customer satisfaction moves you beyond mere survival. However, the most notable distinction is that the basis of comparison for each construct is different.

It can be as simple as a follow-up phone call.

Use the 4 Levels of Customer Satisfaction to Build Customer Loyalty

The first part dealt with general demographic data on cafeteria customers and their level of satisfaction. Technology is a great component in quality of food. Sample questionnaires were distributed to 1 student and 1 non-teaching staff. References Berry, Leonard L. A total of forty questionnaires were distributed to the students, teaching staff and non-teaching staff within the Daystar Compound.

The ability to satisfy customers is crucial since it is said that dissatisfied customers tend to complain and customer may resort to negative word-of-mouth as a means of getting back.

They propose that, in contrast to performance, perceived price fairness might be the dominant determinant of satisfaction.

It also provide support for service quality as being an originator to satisfaction. To improve customer satisfaction and loyalty, companies must understand what factors influence customer satisfaction and repurchase behavior, and then try to make improvements in these critical areas so that they can have more satisfied and loyal customers.

The SASS also suggests that magnet schools receive many more resources than charter schools, on average. The process of descriptive research goes beyond mere gathering and tabulation of the data.

To ensure validity, there were questionnaire guides. The provision of service involving contact and interaction with customers is usually a real time activity. While, Day indicated among expectations, the ones that are about the costs, the product nature, the efforts in obtaining benefits and lastly expectations of social values.

The Five Levels of customer satisfaction. Customer satisfaction of a particular company can also be plotted on a level of 1 to 5. Level 1 stands for least customer satisfaction and the last level (Level 5) is of customer delight which shows maximum customer satisfaction.

Customer satisfaction (often abbreviated as CSAT, more correctly CSat) is a term frequently used in marketing.

The level of satisfaction can also vary depending on other options the customer may have and other products against which the customer can compare the organization's products. LIST OF FIGURES American Customer Satisfaction Model (ACSM) 34 Conceptual structure of the study 43 Pie-chart representation of customer satisfaction 50 PREFACE The Global System of Mobile Communications (GSM) is a digital technology with a worldwide acceptance and plays an important role in the socioeconomic development of countries.

Use the 4 Levels of Customer Satisfaction to Build Customer Loyalty Business Success customer satisfaction The ability to satisfy your customers to gain customer loyalty is the critical determinant of your success in driving sales and growing your business.

Use the 4 Levels of Customer Satisfaction to Build Customer Loyalty Business Success customer satisfaction The ability to satisfy your customers to gain customer loyalty is the critical determinant of your success in driving sales and growing your business.

Sep 15,  · Customer satisfaction was significantly related to the customer loyalty of both satisfied and dissatisfied customers, and satisfied customers were affected more by customer satisfaction (β = vs.

). Consequently, regarding customer loyalty, customer satisfaction is more important than image for both satisfied and dissatisfied customers.

Level of customer satisfaction in school
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